Money Back Guarantee

• Should you pay for our services and change your mind before we submit your request we will refund all monies paid to us except for an administration charge of £10. The charge covers our merchant charges (both on the purchase and the refund) and other incidental expenses.
• You may, however, cancel your payment within seven days of making the order by sending an email quoting the date of payment and the name of the person who made the payment. Refunds will be given at the discretion of the Company Management.
• All refunds will be credited to the payment card used to make the order.
• To request a refund please send us an email to, quoting our reference number (you will have received this in the email receipt from Duke Education Ltd) or by quoting the date of payment and the name of the person who made the payment.
• All refunds will be credited to the payment card used to make the order.
• We are committed to security of your information and will investigate reported unauthorised usage of an account immediately and refund customers within twenty four hours for any breach of security as a result of internal company security transgressions.
• All refunds are subject to security controls and customers will need to give correct answers to security questions before refunds are made.
  

Card Payment Security

Security is probably one of the most significant concerns for you, the client, and us during an online transaction. In reality an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is highly encrypted using complicated logarithm combinations.

The WorldPay payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. Furthermore, their public web servers are certified by Thawte, a public Certificate Authority, ensuring that both the client and firm can have confidence that nobody can impersonate WorldPay to obtain confidential information.

Transaction Encryption

The transfers of the purchase details from our web site to Worldpay are encapsulated using their own encrypted and digitally signed protocol. This uses a combination of standard methods such as PGP, RSA and MD5 to ensure that the information passed is secure and tamper-proof.

Security for the Shopper

Any communication between the client and WorldPay is also encrypted to the maximum strength supported by the client’s browser using TLS or 128 BitSSL. Clients are also protected from fraudulent use of their card in a “card not present” environment, by their card issuers. The card issuer provides the right for the cardholder to dispute a transaction if the card was used fraudulently.

Data Storage

The banking authorities to ensure a secure transaction environment regularly audit data storage on WorldPay systems, and the communication between WorldPay and the worldwide banking networks. WorldPay also ensure that they stay up-to-date with the latest versions of any third-party code they use, and continually review their own proprietary code.